Hey, I’m Chris and I care deeply about building strong product organisations with inclusive cultures. Oh, and hiking.
Originally from West Yorkshire, I’ve spent nearly 20 years working across Europe and the US with companies and clients of all shapes and sizes.
I’ve had the chance to work in many different roles across design and product, along the way I’ve seen first-hand what makes teams thrive and what holds them back.
What I’ve learned is that great outcomes don’t just come from talent or effort, but from clarity, inclusivity, and strong, repeatable practices.
The most successful organisations I’ve worked with are those that build a clear operating model, one that helps every person understand where they’re going, why it matters and how they can contribute.
That belief is what led me to found my consultancy in London two years ago, where I focus on designing and implementing product operating models.
With me you’ll get a working style that is authentic and often direct, blended with empathy, humility and a desire for progress. My values are important to me, and I bring depth, perspective and hard-earned experience to every engagement. At the heart of it all, I care about building strong, inclusive cultures where people thrive and results follow.
I’ve also been public speaking for over 10 years. Today, as a recognised industry voice, I speak at international conferences on product operating models, product leadership and organisational design.
Outside of work, you’ll usually find me hiking, learning how to create music with synthesisers, or taking my camera out for street photography. I’m the type of person who can talk about almost anything and often can be persuaded to do so - ask me anything!
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As a firm believer that inclusive teams are those that bring the most value through diversity, I encourage an environment and culture of inclusion and belonging with all my clients and colleagues. We should all be able to bring our whole-selves to the workplace without fear of reprisal.
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Clarity drives everything I do. I’ve seen teams with talent and creativity fail when they’re not aligned on what success looks like. For me, clarity means everyone knows the goal, why it matters and what decisions they’re empowered to make. It turns complexity into action, empowers people to contribute confidently and keeps progress moving in the right direction.
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I believe the best outcomes come from being honest that we don’t always know what to do, but are willing to figure it out together. Humility means listening as much as leading, learning as much as teaching and approaching every challenge with the mindset that collaboration always beats ego.
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I’ve always valued getting things done over getting them perfect. For me, pragmatism means focusing on what’s possible right now, using the resources we have and making meaningful progress instead of waiting for ideal conditions. Action over perfection drives impact.
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What you see is what you get with me. I strive to be genuine in every interaction, treating everyone with the same respect and honesty. Being authentic means creating relationships and outcomes that are real, reliable and built on trust.
My Values
A brief timeline
My career started as a graphic designer out of university
2006
Took a risk, pivoted and joined a tech startup as a UX Designer
2012
Joined Sky, my first role in Product Design Management
2015
First big conference, speaking to 600 in Edinburgh
2016
My first product consulting role, working with Thoughtworks
2017
Working with clients in Ireland, Germany, Poland, US & UK
Joined Farfetch in the newly created Product Ops team
2019
First conference in Asia, workshop facilitating in Thailand
Joined Bumble to lead Product Ops in the dating market
2022
Founded my consultancy business
2023
Working with global clients implementing operating models
Workshop at Productized conference in Lisbon to 50 attendees
2024
Product Tank talk Spain tour; Malaga, Madrid & Valencia
2025
Jointly founded Product Ops Leaders Forum
Conference keynotes in; Berlin, London, Lisbon and Lithuania
Announcement of ‘Make the Product Shift’ book
Working with you? Let’s chat!